Delivery Shipping Returns

chaarg - Shipping and Returns 

Returns & Exchanges 

If you are not completely satisfied with your purchase, we offer an exchange or refund within 30 days from the date of purchase.  

chaarg only accepts returns and exchanges for items bought directly through our website.

As a sustainably and ethically driven business we strive for all areas of our supply chain to be considered. Should your purchase not be quite right, we have a support team who are more than happy to assist you in finding alternative products before you commit to a return. 

Exchanges are permitted subject to availability.  

For customers who live outside of Australia, you may need to pay duties and taxes and/or postage on an exchange or return, this is payable by the customer and will not be reimbursed by chaarg. 

Please contact our client service team by emailing support@chaarg.com.au if you have any further questions. 

Returning your items 
If you wish to return/exchange an item(s) please follow the following steps: 

  • Please email support@chaarg.com.au with the reason for return. 
  • Upon receipt of a reply and confirmation from chaarg you will receive a return postage label. Please re-pack items, attach the return label and drop off at any Australia Post Office.

  • Item(s) must be returned within 30 working days of receiving your order for Australian customers. chaarg does not cover the costs of international returns.  
  • Gift vouchers are not eligible for a refund. 
  • For additional peace of mind, if returning items without a return label provided by chaarg, we recommend you return your items via a prepaid registered or traceable postal service taking note of your tracking number as we cannot be held responsible for returned item(s) that do not reach us.  

Receiving a Refund 
A confirmation email will be sent from chaarg upon receiving your goods and approving your refund. Your refund will be credited to the original payment method. 

For customers who live outside of Australia, customs duties and sales taxes are non-refundable through chaarg however, you may be able to recover these by contacting your local customs bureau directly. 

Please note that refunds may take up to 10 working days to be credited to your account upon receipt of your item. 

DELIVERY

    Domestic (within Australia) 

    Standard Delivery 

    A standard delivery and handling fee of $15.00 will be applied to all purchases within Australia. All deliveries will be despatched between 9am-5pm, Monday to Friday. 

    We expect that you will receive your goods within 3 working days of fulfilment. An automated email will be sent to inform you that your order has been shipped along with a parcel identification number that allows you to track your order. 

    All orders are sent with Australia Post and able to be tracked using the parcel number provided to you at time of fulfilment. 

    Express Domestic Delivery 
    If you wish to receive your purchase faster, we offer Express Delivery. This is expected to arrive within 1-2 days of fulfilment. An express shipping and handling fee of $20.00 can be selected upon checkout.  

    International Delivery (outside of Australia) 

    We do not currently ship outside of Australia.  We have plans for international sales so check back soon!